Frequently Asked Questions

Keystone is committed to respecting and promoting the rights of every person we support. We follow the NDIS Code of Conduct and uphold the principles of dignity, choice, and inclusion in everything we do. Our staff and mentors receive training to understand and protect your rights.
Your safety and wellbeing come first. Our team works alongside you, your family, and your allied health professionals to make sure your supports help you feel safe, connected, and supported both physically and emotionally.
Absolutely! If you’re an NDIS participant looking to start providing support for others, talk to us about it and we can help you build the skills and confidence to work as a peer mentor or support worker.
We welcome people of all genders, sexual orientations, faiths, cultural backgrounds, and abilities. We value diversity and design our programs to be flexible, inclusive, and respectful of your individual identity.
Yes. All of our services can be accessed with or without NDIS funding. You can pay privately for our services, however please note that we will still follow the NDIS Price Guide rates. Please complete an enquiry form so we can discuss your options.
We follow the Australian Privacy Principles (APPs) to ensure your personal information is handled securely and confidentially. For full details, see our Privacy Policy.

NDIS Related

The NDIS is a government program that funds supports and services for Australians with disability. It helps people achieve their goals and increase independence.
The NDIA (National Disability Insurance Agency) is the organisation that manages and delivers the NDIS. They oversee planning, budgets, and funding for participants.
Eligibility is determined by the NDIA based on your age, residency, and disability-related needs. Visit the NDIS website or speak with us, and we can help you figure it out.
The NDIA may ask you to provide reports or meet with a planner to assess your needs and goals. We can help you prepare for this process.
You can continue in supported employment while accessing Keystone services. We’ll work with you to make sure supports complement your existing commitments.
The NDIS may cover supports like mentoring, personal care, group programs, transport, employment assistance, and certain equipment. What’s covered depends on your plan and goals. They do not cover activity-related expenses, such as food or entry fees.
The NDIS Quality and Safeguards Commission oversees NDIS providers to make sure services are safe, high quality, and follow the rules. Keystone is committed to meeting their standards.

We primarily work with people aged 15 to 30, but we can (and do) provide supports outside this range depending on your preferences and goals.
Of course! Many participants choose a mix of supports, such as one-on-one mentoring, group activities, employment support, or respite weekends. We’ll help tailor a plan to suit your goals.
We use a detailed intake process to understand your personality, interests, and goals. We then match you with a worker or mentor who shares your interests and style to create a natural fit. See more information here.
Our services are billed in line with the NDIS Price Guide. If you’re self-managed, plan-managed, or a private participant we can work with you. We’ll discuss any costs upfront before services begin.
We provide services across Melbourne’s south, east and north, as well as the Dandenong Ranges, with some supports (like mentoring and coaching) also available online.
These services are currently in development. Our plan is to run small, interest-based group activities and one-on-one respite weekends. These are designed to build independence, confidence, and genuine social connections in a fun and supportive way. Get in touch to have your say during our development process!